Shipping and Returns
OUR SHIPPING GUARANTEE
FREE Standard Shipping (2-3 working days) on ALL orders in the UK over £20.
For orders under £20 there will be a flat charge of £2.95 for Standard Shipping (2-3 working days).
Orders will not be processed over the weekend until the next working day.
We do not deliver on bank holidays. Any orders placed on bank holiday do not quality for next day delivery but will dispatched within 2 working days.
OUR RETURNS GUARANTEE
Our products are made to the highest standard and can work wonders for your pet’s health, but we understand that every pet- just like humans- have their own tastes. That’s why we offer a 30-day, 100% Money Back Guarantee. No questions asked.
If your pet doesn’t even like the smell, or has only had a few treats and decided that he/she doesn’t like them, that’s fine- you have the following 2 options:
- We can offer you an immediate 25% refund should you wish to keep the product and share it with your family or friends
- We can offer you a full 100% refund should you wish to return the product back to us*
*Items must be returned within 30 days of purchase and subject to the following conditions:
- Do not put any treats that your pet has sniffed/licked back in the bag
- Returned items must not have been damaged in any way, and must be 'as sold'
- Goods must be packaged securely to ensure they are not damaged in transit
- The responsibility and liability of the goods remains with you until we have received the goods
To initiate the refund process, please contact our customer service using the Facebook Chat widget on our website or via contact form HERE, who will be in touch within 24 hours to approve your request and provide necessary information for the return of the items.
Return your items to the following address for your 100% Money-Back Guarantee:
Unit 1, 25 Georgian Court
Our opening hours at 9:00am – 5:00pm GMT Monday to Friday.
We do not provide free return labels at this stage, so customers must pay for the postage of the items back to us.
A full refund will be issued to the bank with which the order was first placed within 3-5 working days after the items have been received by us.